Refund policy

Last updated: August 20, 2026

[01] Returns & Exchanges (Standard Policy)

We strive to deliver products that satisfy our customers. Because each piece is individually printed on demand, standard returns or replacements are accepted only for defective, damaged, or incorrect items, except where mandatory statutory consumer rights apply (see Section [04] for EU & UK orders).

Eligible cases for return / exchange (Worldwide)

  • —The item is defective (e.g., noticeable print errors, significant manufacturing flaws).
  • —The item was damaged in transit.
  • —You received an incorrect item (wrong design, color, or size compared to your order confirmation).

To help us resolve the issue swiftly, please provide clear photos of the issue when contacting us. We will cover the return and replacement shipping costs for verified manufacturing defects or fulfillment errors.

Cases not eligible for return (Non-EU / Non-UK Orders)

*For customers located in the EU and UK, please refer to Section [04] below for your statutory cooling-off rights and return terms.

  • —Returns or exchanges requested due to customer personal preference (e.g., incorrect size selected, change of mind) once production has commenced.
  • —Requests submitted more than 14 days after physical delivery.
  • —Items that have been washed, worn outdoors, or altered by the customer.
  • —Minor organic cotton shrinkage of 3–5% or slight print placement nuances consistent with made-to-order production.
  • —Gift cards.

[02] Order Cancellations Before Shipment

Because each garment is printed on demand, production begins shortly after an order is placed. If you need to cancel or modify your order, please reach out to us at info@boutiquedoe.com as soon as possible. Once an order has entered fulfillment or printing, cancellations before delivery may no longer be possible.

[03] Refunds & Replacements

Once your return is received and inspected (or defect verified via clear images), we will notify you of the approval of your refund or replacement. Approved refunds will be credited back automatically to your original payment method, typically within 10 business days.

[04] Statutory Right of Withdrawal (EU & UK Customers)

If you are a consumer residing in the European Union (EU) or the United Kingdom (UK), you have the legal right to cancel and withdraw from your purchase within 14 calendar days from the day you (or a third party indicated by you) receive physical possession of the goods, without giving any reason.

How to Exercise Your Withdrawal (Self-Service or Electronic Notice)

To exercise your right of withdrawal, you can submit your request through any of the following convenient methods:

Method 1: Instant Electronic Withdrawal (Recommended)

Log in to your customer account and select "Request Return" next to your order details:

Withdraw / Request Return Here

Method 2: Email Statement

Send a clear statement declaring your decision to withdraw to info@boutiquedoe.com before the 14-day period expires. You may copy and use the model withdrawal form below.

Effects of Withdrawal & Reimbursement

  • Return Deadline: You must send back the items to our designated facility without undue delay and in any event no later than 14 days from the day you communicate your withdrawal to us.
  • Full Reimbursement: We will reimburse all payments received from you, including standard delivery charges, within 14 days from the day we receive the returned items back (or proof that you have sent them back).
  • Return Shipping Costs: You will be responsible for the direct cost of shipping the item back to our designated fulfillment facility.
  • Condition of Goods: You are only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, fit, and characteristics of the garment (similar to trying on clothes in a physical store).
Click to view Model Withdrawal Form (EU Statutory Template)

To: BOUTIQUE DOE (BEYOWD Inc.), Email: info@boutiquedoe.com

— I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

— Ordered on [date] / Received on [date]:

— Name of consumer(s):

— Address of consumer(s):

— Order Number:

— Date:

Contact

If you have any questions regarding returns or withdrawal, please contact us at info@boutiquedoe.com.