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Last updated: July 29, 2026
This Shipping Policy describes the terms related to the shipment of products ordered from BOUTIQUE DOE ("we", "us", or "our"). Please review this policy carefully before placing your order.
[01] Total Delivery Time
Since every item is made to order, the total time to receive your order is calculated as follows:
[ Production Time ] + [ Shipping Time ] = Estimated Delivery Date
- Production time: 2–7 business days (to print and inspect your item).
- Shipping time: see the table below.
[02] Shipping Methods & Estimated Time
We partner with global fulfillment centers to ship your order from the facility closest to you. Below are the estimated shipping times after the product leaves our factory. We have added a safety margin to these estimates to account for potential delays.
*Delivery times may vary due to customs clearance, weather, or local carrier operations. We cannot guarantee delivery by a specific date.
[03] Packaging Philosophy: Raw & Minimal
Your item arrives in minimalist, raw packaging — no fancy boxes, no plastic fillers. Reducing waste here is one small, quiet way we try to live up to the same intention behind everything else we make.
[04] Shipping Costs
Shipping is free to most destinations. For select destinations, a shipping fee may apply; exact rates are calculated automatically at checkout based on your address.
[05] Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for the tracking link to update.
Note on international transit
For international orders, there may be a "silence" in tracking updates for 5–10 business days while the package is in customs or crossing the ocean. This is normal — your order hasn't been lost, it's simply moving through the system quietly during this stage.
[06] Customs, Duties & Taxes
Orders are fulfilled and dispatched from our global network of partner fulfillment centers, selected automatically based on product specifications, inventory availability, and your destination address.
Depending on the destination country and the fulfilling facility, international shipments may incur customs duties, import taxes, or local VAT/GST upon arrival in your country.
These charges are the sole responsibility of the customer and are collected by the local postal or customs authority. We cannot predict or control these government fees.
[07] Lost or Damaged Packages
We are committed to ensuring your order arrives safely. In the unlikely event that your package is lost in transit or arrives damaged:
- Damaged items: please contact us immediately with clear photos.
- Lost packages: if the tracking has not moved for an extended period, please contact us.
- Incorrect address & unclaimed packages: if a package is returned to us because of an incorrect address provided by the customer, or because it was unclaimed at the local post office, the customer will be responsible for the cost of reshipping.
Contact
BOUTIQUE DOE — info@boutiquedoe.com